FAQs and About Us

Why Choose Us?

Using your existing internet connection, save HUNDREDS$$$ every year by switching to our streaming entertainment service! Get over 2500 local and international channels by using one of our Android boxes, making the setup process a breeze! There are NO hidden fees, NO monthly contracts, and you cancel anytime, but we’re sure you’ll love our service!

Have your own device? We are also compatible with the following:
-Android tablets/phones

-Android TV box
-Fire Stick/TV (beta, your experience may vary)

What’s Included?

  • Live Local Networks
  • All Your Favorite Premium Networks
  • All the sports, local and international!
  • International networks!
  • Movies
  • Exciting Premium Events
  • Adult content optional
  • And always in development to bring you more entertainment!

Frequently Asked Questions

Why is my service buffering?
-Your experience will be highly dependent on your internet speed. We recommend a speed of at least 50mbps and higher, however 100mbps+ is ideal for homes with multiple internet users, and “hard wiring” by connecting your box directly to your router or modem will offer you the fastest and most reliable connection.

I don’t have a Smart TV, can I still use this?
-Yes! You can purchase one of our boxes, and as long as you have an available HDMI port and high speed internet, you can start streaming today!

Thousands of channels and the one I want to watch right now isn’t working, what do I do?
-Refresh the channel guide! Oftentimes a simple guide refresh can fix the problem. Also, there are usually alternatives, try the backup or try another region if available.
-Streaming quality is dependent on your internet speed. If it’s consistently slow, you may need to increase your speed or check the status of your modem and/or router.
-Inevitably, sometimes there are outages 🙁 No one can guarantee 100% uptime. That said, most issues resolve themselves within a few minutes and sometimes up to 24 hours.

How to get the best performance out of your NV Streams Android TV box:
-Keep it well ventilated; avoid enclosures and don’t place anything that generates heat on top of or underneath your box.
-Clear the memory periodically. Like Android phones, clearing the memory occasionally can help improve performance and reduce lag.
-Hardwire your box to get the fastest speed. Use Cat 5e, or higher, ethernet cable to get the best possible speed and experience from your box.
-Don’t “overload” your box with commands. Give the box time to respond to your remote commands, it will appreciate it 🙂
-Restart your box periodically.
-Contact us if you are experiencing major problems with your box so we can help you resolve it.

How can I watch NV Streams on my phone or tablet?
-We currently support most Android devices. Simply click here to download our app into your phone. You must enable installation from Unknown Sources for it to install.